Terms & Conditions
Counselling Contract
To receive auricular acupuncture and counselling privately or online, clients will need to read the terms and conditions, sign or verify their consent on a confidentiality consent form and counselling contract before a session can take place.
Clients requesting online counselling will be emailed a consent,counselling contract and information form which the client will verify and date the form as acceptance of consent and contract with Entrypoint. Online clients are asked to email their consent form back to attermich@entrypoint.vpweb.co.uk.
I will arrange with the client a suitable time to book a counselling/ auricular acupuncture session. Clients using the online counselling service will arrange with me (counsellor) through email, text or voice message and I will respond to emails in 48 hrs (excluding weekends) or specify an arranged day to respond. Private counselling/auricular acupuncture can be arranged by telephone, at the end of a session or email. You will receive written confirmation of your booked session by email or letter.
Disclaimer
This website has been developed by Entrypoint Counselling for the sole purpose of offering a service of Generic and Trans-Cultural counselling, Substance Misuse counselling, Auricular Acupuncture and Substance misuse training. The service is aimed at any individual or organisation that would like to receive private counselling, private or group auricular acupuncture and substance misuse training and are willing to
co-operate, acknowledge, understand and follow the terms and conditions set by Entrypoint Counselling.
Liability
Entrypoint Counselling will not be held responsible or liable for the following:
- the connection with the website is lost during connection or becomes unavailable,
- for computer viruses or corruption with the users computer
- if technical problems occur with the users computer system, software and data.
- any liability for any costs, damage, loss, injury or false information given to receive counselling from the Entrypoint's website, brochures and literatures.
Payment
Credit and debit card payment for sessions will be accepted in advance at www.entrypoint.vpweb.co.uk, using Paypal secure payment. Sessions paid by a credit or debit card can be made before the day of your appointment or on the day but payment must be received before attending your booked appointment. Payment can also be paid directly to me by cash or cheque at your booked private counselling (not online), auricular acupuncture session. For group auricular acupuncture and substance misuse training, alternative payment can be made with the agreement of Entrypoint Counselling.
I offer a free 50mins assessment or consultation session on the telephone or online at no charge to you, the client . All contracted counselling and auricular acupuncture are priced per session; 30mins (auricular acupuncture), 50mins(counselling) and 60mins (online live). Online email sessions consists of one email exchange between client (500-1000 words max) and counsellor (min 500 words). Payment is made to Entrypoint Counselling prior to all individual online counselling sessions begins. Clients can pay up to 5 live online counselling, email exchanges in advance. Please ask me for more details. Services and organisations requesting contract counselling will be required to make block session bookings. Each client will need to be booked for either 4 or 6 sessions blocks which will be paid in advance of client starting sessions. Block bookings are non-refundable. Consultation or assessments are not included in block bookings. Assessments or consultations can be offered free if conducted over the telphone or online otherwise a seperate charge will be made (£30.00). You will be sent a payment confirmation by email by Entrypoint Counselling as well as from Paypal.
Cancellations
To cancel a booked online counselling session, private counselling session, auricular acupuncture session you must give 48 hours notice. You can contact me by email at attermich@entrypoint.vpweb.co.uk, leave a voice message on 02075027511, 0798 408 2604 (online counselling contracts text only)or visit website, www.entrypoint.vpweb.co.uk to fill in a contact form.
If you have difficulty connecting to the internet for your booked live online counselling session or unable to access immediate email facilities, please contact me within 24 hours by sending a text to my mobile 079 8408 2604 or leaving a voice message on 0207 502 7511. In regard to email counselling exhanges, if I do not hear from you within 72 hours of receiving my email response, it will be resent. If you make no further contact after this, I will assume that you do not wish to continue.
Payment made for booked cancelled sessions and cancelled within the above time limit as explained as above will be carried forward for payment for following booked sessions. You will be charged a missed or non-cancellation fee if you do not keep within the cancellation guidelines as explained above. The cancellation charge will be charged at the price of the session you have missed. Cancellation fees must be paid by the next working day after the cancelled appointment date by visiting website payment page at www.entrypoint.vpweb.co.uk
Confidentiality
Information you give to me is confidential. In order for me to give you a quality service, I adhere to the BACP ethics and guidelines and I receive supervision with a qualified supervisor. This may involve discussing information about you. This practice is necessary for the effectiveness of the counselling outcome, to support the benefits for you as a client in counselling and to ensure that I'm offering the best possible service.
Information can be shared to others outside of Entrypoint Counselling in exceptional circumstances as follows:
- If you are at risk of harming yourself or other people
- You are risk of perpetuating a serious crime
- You are placing children at risk, as defined by the Children Act 1989
- If a serious risk to public health exists
Information and records about you will be kept in a locked cabinet at Entrypoint Counselling premises. Entrypoint Counselling adheres to the Data Protection Act 1998 (UK). Information will also be stored on a computer that will require a password which will be only accessible by me, Michelle Atterbury at Entrypoint Counselling. If you require access to your individual online or counselling session information, I can provide you with this information. You will however have to put your request in writing and have a valid reason for having this information.
Privacy
Personal information such as name, email, contact details and signature given to me by you will be used solely for the purpose of offering you a good service. Personal information will not be passed or given to any third party outside of Entrypoint Counselling with an interest to sell anything to you or asking you for your custom.
I can provide an anonymous service. You will have the option of being able to use another name if you wish for the purpose of online counselling.
I'm aware and I take into consideration that counselling can be difficult and very sensitive issues can arise. I will always ensure that information is transferred securely and log in passwords required by Pay pal, Skype and Messenger Live, which are used in order to protect you the individual client. When registering with Skype or Messenger Live you have the options of adjusting or customising your privacy settings for your need. Skype privacy policy can be found at http://www.skype.com and http://www.messenger.live.com
